Privacy Policy – mihinula.lk
Last updated: 18-11-2025
At mihinula.lk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website or services.
1. Information We Collect
1.1 Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (handled securely by third-party payment gateways)
- Vehicle details (if provided to match spare parts)
1.2 Non-Personal Information
We may collect non-identifiable information such as:
- Browser type
- Device type
- IP address
- Pages visited
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate order updates and support
- Improve website performance and customer experience
- Prevent fraud and ensure secure transactions
- Send promotional offers (only if you opt in)
- Handle warranty, returns, and service requests
We never sell your personal information to third parties.
3. Cookies & Tracking Technologies
We use cookies to:
- Enable website functionality
- Remember your preferences
- Analyze website traffic
- Improve product recommendations
You may disable cookies in your browser settings, but some parts of the website may not function correctly.
4. Sharing Your Information
We may share your information only with:
4.1 Service Providers
- Courier and delivery services
- Payment processors
- Technical/IT service providers
- Customer support platforms
4.2 Legal Requirements
We may disclose data if required by law or to protect the rights and safety of mihinula.lk and its customers.
We do not share customer information with third-party advertisers.
5. Data Security
We prioritize your data protection through:
- Secure servers
- SSL encryption
- Regular security checks
- Limited access to personal data
While we take all reasonable precautions, no online transmission is 100% secure.
6. Data Retention
We keep your information:
- As long as your account remains active
- As long as necessary to complete orders
- As required by Sri Lankan tax and legal regulations
You may request data deletion at any time (subject to legal allowances).
7. Your Rights
Depending on your location, you may request to:
- Access your personal data
- Correct inaccurate information
- Delete your data
- Opt out of marketing communications
- Request a copy of your stored information
To exercise these rights, contact us at the details provided below.
8. Third-Party Links
Our website may include links to external sites. We are not responsible for the content, privacy practices, or policies of these websites.
9. Children’s Privacy
mihinula.lk does not knowingly collect personal information from children under the age of 16.
If you believe your child has provided data, contact us to remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes become effective once posted on this page. Continued use of our website signifies acceptance of the updated policy.
11. Contact Us
If you have questions or requests regarding this Privacy Policy, contact us:
📧 Email: : info@mihinula.lk
📞 Phone/WhatsApp: +94 76 312 2217
📍 Address: 261/10, Mihinula Road, Nagahakotuwa Road, Balummahara, Gampaha
